PRIVACY POLICY

1. Purpose of Collecting Personal Information

The purpose of collecting customer information is to support the following activities:

Customer Support: Ticket booking, payment processing, and customer service.
Providing product information, services, and assistance upon customer request.
During payment transactions through the FUTA - HA SON TRANSPORT JOINT STOCK COMPANY application, we only retain details of customers' completed orders. Customers' bank account information will not be stored.
Resolving issues arising during ticket purchases.

2. Scope of Information Collection

We collect customers' personal information when they make bookings through our application, including:

Full name
Email address
Phone number
Address

3. Information Retention Period

Customers' personal data will be stored until a request for modification is received or the customer logs into their account and updates the information directly.

In all other cases, customers' personal information will remain securely protected within the system of FUTA - HA SON TRANSPORT JOINT STOCK COMPANY.

4. Individuals or Organizations That May Access Personal Information

Transportation Partners: Information such as names, addresses, and phone numbers may be provided to transportation partners for the purpose of facilitating goods delivery and receipt.
Company Employees: Authorized departments and personnel may access customer information to provide customer support during the use of our products and services.
Affiliated and Outsourced Partners: Information may be shared with partners involved in joint programs, collaborations, or outsourced services for the purposes specified in Section 1, subject to applicable personal information confidentiality requirements.
Legal Requirements: We may disclose personal information when required by law and when such disclosure is reasonably necessary to comply with legal procedures.
Business Transfers (if applicable): In the event of a merger, consolidation, or transfer of all or part of our business to another company, the acquiring entity may have access to information stored and maintained by us, including personal information.

5. Contact Information of the Organization Collecting and Managing Personal Data

Company Name: FUTA - HA SON TRANSPORT JOINT STOCK COMPANY
Business Registration Number: 5300701005, first issued by the Department of Planning and Investment of Lao Cai Province on October 16, 2015.
Address: Lao Cai Central Bus Station, Group 13, Cam Duong Ward, Lao Cai Province, Vietnam.
Email: Info@futahason.com

6. Methods and Tools for Accessing and Modifying Personal Data

If customers have any requests regarding access to or modification of their personal information previously provided to us, they may contact us through the following channels:

Hotline: 19006776 (Northern Region) or 1900 1962 (Central Region).
Email: Info@futahason.com

7. Mechanism for Receiving and Resolving Consumer Complaints Regarding the Misuse of Personal Information Beyond the Stated Purposes or Scope

At FUTA - HA SON TRANSPORT JOINT STOCK COMPANY, protecting your personal information is of utmost importance.

We assure you that the information you provide will be kept strictly confidential. FUTA - HA SON TRANSPORT JOINT STOCK COMPANY is committed to not sharing, selling, or renting your personal information to any other individual or organization.

FUTA - HA SON TRANSPORT JOINT STOCK COMPANY commits to using your information only for the following purposes:

Improving the quality of customer services.
Resolving disputes and complaints within 3 days of receiving the relevant information.
Complying with requests from competent legal authorities.

FUTA - HA SON TRANSPORT JOINT STOCK COMPANY recognizes that protecting your personal information is both your right and our responsibility.

If you have any questions, feedback, or complaints regarding our Privacy Policy or the use of your personal information beyond the stated purposes or scope, please contact us through the following channels:

Hotline: 19006776 (Northern Region) or 19001962 (Central Region).
Email: Info@futahason.com

We will review and address your concerns directly.

PAYMENT INFORMATION SECURITY POLICY

Applicable to VNPay / Goo Pay Payment Methods

1. Security Commitment

The card payment system is provided by payment gateway partners ("Payment Gateway Partners") that are legally licensed to operate in Vietnam.

Accordingly, FUTA - HA SON TRANSPORT JOINT STOCK COMPANY ensures that its payment security standards comply with applicable industry security requirements.

2. Security Regulations

International Card Payment Transaction Security Policy

International card payment transactions comply with the security standards established by our Payment Gateway Partners, including:

Customers' financial information is protected throughout the transaction process using SSL (Secure Sockets Layer) encryption.
Payment Card Industry Data Security Standard (PCI DSS) certification provided by Trustwave.
One-Time Passwords (OTP) sent via SMS to authenticate account access.
128-bit MD5 encryption standard.
Information security principles and regulations applicable to the banking and financial industry, as prescribed by the State Bank of Vietnam.

FUTA - HA SON TRANSPORT JOINT STOCK COMPANY Payment Transaction Security Policy for Customers

FUTA - HA SON TRANSPORT JOINT STOCK COMPANY provides a token storage feature, retaining only encrypted token strings supplied by our Payment Gateway Partners.
FUTA - HA SON TRANSPORT JOINT STOCK COMPANY does not directly store customers' payment card information. The security of customers' payment card data is managed by licensed Payment Gateway Partners.
Customers' payment card information that could be used to initiate transactions is not stored in FUTA - HA SON TRANSPORT JOINT STOCK COMPANY's systems. Such information is stored and protected by the Payment Gateway Partners.

FUTA - HA SON TRANSPORT JOINT STOCK COMPANY is committed to strictly implementing all necessary security measures for payment transactions conducted through its e-commerce platform.

3. Important Notes for Online Payments

Only make payments through websites with valid security certificates.
Never allow others to borrow or use your payment cards or bank accounts to make transactions.
Regularly review your bank account activity to ensure that all card transactions are authorized and remain under your control.