PAYMENT POLICY

Customers may refer to the following payment methods and select the one that best suits their needs:

1. Payment Upon Boarding

After successfully booking a ticket, customers may present their booking confirmation and pay by cash or bank transfer directly at the ticket offices of FUTA - HA SON TRANSPORT JOINT STOCK COMPANY or after boarding the bus.

2. Bank Transfer in Just One Step

Customers can make payments via bank transfer using mobile banking applications.

Please carefully review and confirm all transaction details before proceeding with payment. We shall not be held responsible for any errors or incorrect information entered by customers during the bank transfer process. In such cases, customers are advised to contact their bank directly for assistance and resolution.

Once we receive the payment, a confirmation will be sent to the customer via SMS. If you do not receive a confirmation within the expected timeframe, please contact our hotlines for assistance: 19006776 (Northern Region) or 19001962 (Central Region).

3. Payment via E-Wallets (VNPay QR, Goo Pay)

We accept payments through popular electronic payment services, including VNPay QR and Goo Pay. Customers can complete their payments by following these steps:

• Select the VNPay QR e-wallet payment option on the checkout page.

• Scan the QR code or log in to your e-wallet/banking application to complete the transaction.

• Confirm the payment through your e-wallet or banking application.

• Once the payment is successful, the system will automatically confirm the transaction and send an SMS notification to the customer.

Important Notes:

• Customers must ensure that their e-wallet or bank account has sufficient funds or is linked to a valid bank card to avoid transaction interruptions.

• If you encounter any issues during the payment process, please contact your e-wallet provider or associated bank for assistance and resolution.